Delivery & Returns

Christmas Returns Policy

We have extended our returns policy over the Christmas period. Purchases from 01 Dec 2018 up until 04 Jan 2019 can now be returned up until 18th Jan 2019. We want you to have plenty of time to return if necessary.

During the Christmas busy period, we aim to dispatch your order asap but our couriers may take a little longer to deliver your parcels.

Delivery options:

Last Order Dates for Christmas Delivery 2018

During the Christmas busy period, we aim to dispatch your order asap but our couriers may take a little longer to deliver your parcels.

UK Standard delivery - 3pm on Tuesday 18th December
UK Express Delivery to arrive before 25th - 3pm on Thursday 20th December


International Royal Mail Last Postage Dates

Australia, Greece, New Zealand, and others not listed below - Wednesday 5th December
Czech Republic, Germany, Italy, Poland, Canada, Finland, Sweden, USA - Friday 7th December
Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland - Monday 10th December
Belgium, France, Ireland, Luxembourg - Wednesday 12th December

UK STANDARD DELIVERY 3-5 Working Days

 £3.99 or FREE on orders over £70

This is a tracked Royal Mail service. You'll receive your tracking number via email once your order has been dispatched.

Order before 3 pm and it'll be dispatched same day Mon-Fri. Please note during busy periods such as sale, dispatches & deliveries may take a little longer. If you're desperate for your order consider our next day option. Items will usually get to you within 2-5 working days after dispatch.

If you have not received your items within 10 working days from dispatch, please contact our Customer Services team for help.

UK NEXT WORKING DAY DELIVERY*

 £6.99 (Orders before 3pm Mon-Thurs). 

Sometimes you see something online and you realise you've just got to have it NOW. Simply order before 3pm Monday - Thursday, choose Next Working Day Delivery and get it the very next day. 

When will I get my order?

(Next working day delivery)

Order before 3 pm Mon Tues Weds Thurs Fri Sat Sun
Delivered Tues Weds Thurs Fri Mon* Tues Tues

* Excluding Bank Holidays

** Orders placed after 3pm Monday-Friday will be dispatched the next working day.  Saturday, Sunday and Bank Holidays are not classed as working days and no deliveries or dispatches will occur on these days with this service.

**Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands & Highlands customers, next day delivery may not be available due to location, please allow 1-2 working days instead.

SATURDAY DELIVERY

 £7.99 (Order before 3pm Friday). 

Need that new outfit for your weekend plans? Order before 3pm Friday and get it by 1pm Saturday with our special Saturday delivery service. 

*Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands & Highlands customers, please allow an additional day for delivery due to location

EUROPEAN DELIVERY

 £8.99

All European orders are sent to you via Royal Mail signed for service, or in some cases, an alternative reputable courier.

Packages take an estimated 5-14 working days to arrive.

INTERNATIONAL DELIVERY

 £9.99 

All International Orders are sent to you via Royal Mail, or in some cases, an alternative reputable courier.

Packages take an estimated 8-14 working days to arrive.

Any additional charges applied by customs have to be paid by the recipient, I'm afraid. Boo! We are unfortunately unable to reduce or estimate these charges. Customs policies vary widely; we recommend that you contact your local customs office for further information. We don't want you to get a nasty surprise when you pick up your item!

RE-DELIVERY

If the item is not collected from the sorting office after 18 days then Royal Mail sends the item back to us. I'm afraid we will then have to charge the original postage cost again for re-delivery. Sorry lovelies!

RETURNS

Here at Lily Lulu, we hope that you are satisfied with your item(s). If for any reason you want to return your item please Complete our Returns Form and place it inside the parcel. Items returned without a completed returns form will result in a delay in processing its return. All the items must be returned in a saleable condition within 14 days from receiving your order. Please also keep your proof of postage, it is preferred to use a tracked service to return any parcels as we will not be held liable for missing parcels. We aim to process your return asap but during busy periods, there may be a slight delay in processing your return. Please bear with us during the busy periods.

Due to hygiene reasons, returns are not accepted on the following items: earrings, swimwear or lingerie where hygiene seals have been removed.

Conditions for returning item(s):

You have 14 days from the date of receiving your order to return your item(s) back to us. Returned goods will take up to 10 working days (not including weekends or bank holidays) to be processed after it reaches us.

All item(s) returned to us must be in its original condition in its original packaging and tag still attached (when provided). Items should NOT smell of any washing powder, odour, or perfume. We reserve the right to refuse a return and require the buyer to arrange to have the item returned at the buyer's cost. 

Our items sell out very quickly so if you would like to have the product in another size or colour, we kindly ask you to place a new order to ensure you will have the item you want. We do not offer exchanges, only refunds.

If in the rare circumstance you received the item faulty – please contact us first at enquiry@lilylulufashion.com regarding the fault for further details.

Please Complete our Returns Form and send it with the returning item(s) to:

Lily Lulu Fashion
49A Derby Street
Manchester
M8 8HW

PLEASE NOTE: Returning your parcel to us is your responsibility, therefore we do not refund your postage and packaging costs. Please retain proof of postage when returning items back to us.

If you have any problems with delivery or returns then please email us: enquiry@lilylulufashion.com