*Due to severe weather conditions experienced in the UK, there will be delays expected by the couriers. Order placed before 3pm Mon-Fri will now arrive in 1-3 working days. Please take into consideration that your order cannot be guaranteed to arrive the Next Working Day*
Lily Lulu's delivery charges are:
UK STANDARD DELIVERY 2-5 Working Days - £3.99 (We offer free delivery on orders over £70)
We dispatch all items via Royal Mail. Order before 3pm and it'll be dispatched same day Mon-Fri! You'll receive a dispatch email with tracking number once the item has been dispatched. We regularly meet the dispatch time but during busy periods, deliveries may take a little longer. Items will usually get to you within 2-5 working days after dispatch.
If you have not received your items within 10 working days from dispatch, please contact our Customer Services team for help.
UK NEXT WORKING DAY DELIVERY* - £6.99 (Orders placed before 3pm Mon-Fri). Weekend orders (Sat-Sun) will arrive on Tues. Excludes bank holiday.
*Due to severe weather conditions experienced in the UK, there will be delays expected in receiving your parcel. Please note we will dispatch your items asap but our couriers have warned that there will be delays expected in receiving your parcel due to the weather/busy period*
Sometimes you see something online and you realise you've just GOT to have it NOW. Simply choose NEXT WORKING Day Delivery and place your order before 3pm Monday-Friday for Next Working Day delivery. Orders placed on Saturday and Sunday will be delivered on Tuesday. Orders placed after 3pm Monday-Friday will be processed and despatched the Next Working Day. *Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands & Highlands customers, please allow additional day for deliver due to location ** Saturday, Sunday and Bank Holidays are NOT classed as WORKING DAYS.
Please note: We aim to dispatch your order asap but please note deliveries may take a little longer to arrive during the busy periods.
EUROPEAN DELIVERY- £8.99
All European orders are sent to you via Royal Mail signed for service, or in some cases, an alternative reputable courier.
Packages take an estimated 5-14 working days to arrive.
All International Orders are sent to you via Royal Mail, or in some cases, an alternative reputable courier.
Packages take an estimated 8-14 working days to arrive.
Any additional charges applied by customs have to be paid by the recipient, I'm afraid. Boo! We are unfortunately unable to reduce or estimate these charges. Customs policies vary widely; we recommend that you contact your local customs office for further information. We don't want you to get a nasty surprise when you pick up your item!
If the item is not collected from the sorting office after 7 days then Royal Mail sends the item back to us. I'm afraid we will then have to charge the original postage cost again for re-delivery. Sorry lovelies!
Here at Lily Lulu, we hope that you are satisfied with your item(s). If for any reason you want to return your item please Complete our Returns Form and place it inside the parcel. Items returned without a completed returns form will result in a delay in processing its return. All the items must be returned in a saleable condition within 14 days from the date of order. Please also keep your proof of postage, it is preferred to use a tracked service to return any parcels as we will not be held liable for missing parcels. We aim to process your return asap but during busy periods, there may be a slight delay in processing your return. Please bare with us during the busy periods.
Condition for returning item(s):
You have 14 days from the date of order to return your item(s) back to us. Returned goods will take up to 12 working days to be processed after it reaches us.
All item(s) returned to us must be in its original condition in its original packaging and tag still attached (when provided). Items should NOT smell of any washing powder, odour, or perfume. We reserve the right to refuse a return and require the buyer to arrange to have the item returned at the buyer's cost.
Our items sell out very quickly so if you would like to have the product in another size or colour, we kindly ask you to place a new order to ensure you will have the item you want. We do not offer exchanges, only refunds.
If in the rare circumstance you received the item faulty – please contact us first at email@example.com regarding the fault for further details.
Please Complete our Returns Form and send it with the returning item(s) to:
Office 27, Arrow Mill
PLEASE NOTE: Returning your parcel to us is your responsibility, therefore we do not refund your postage and packaging costs. Please retain proof of postage when returning items back to us.
If you have any problems with delivery or returns then please email us: firstname.lastname@example.org